About the experience
What is the Water Lantern Festival?
The Water Lantern Festival is a magical and unforgettable event where families, friends, and communities come together to celebrate life, love, and hope. People of all ages and backgrounds gather for an evening filled with inspiration and connection. As thousands of lanterns float across the water, their soft glow reflecting in the night, you'll experience a breathtaking scene that creates lasting memories and touches the heart.
Where is the event located?
The event takes place at Idroscalo Milano, 20054 Novegro-Tregarezzo, Metropolitan City of Milan. The recommended entrances are:
- Porta Maggiore, which is accessible to everyone, including people with disabilities;
- Tribune Entrance, which can also be used to access the event, but is not suitable for people with disabilities, as there is a flight of stairs at the entrance.
What is included with my ticket?
Each General Admission ticket includes: Entry wristband for festival access, one floating lantern kit with a lantern, tealight & marker, playing cards & conversation cards, a drawstring bag, and entry into our scavenger hunt giveaway.
Additionally, the ticket price helps cover the costs of collecting and safely removing the lanterns from the water after the event, as well as cleaning up any debris that may have been present in or around the water.
Does the experience take place in an indoor or outdoor venue?
This experience is held outdoors. If due to the weather forecast the event cannot be held, we will notify you via email at the same address linked to your Fever account. When in doubt, please remember to check your spam folder too.
How long does the experience last?
For you to have an estimate, people usually spend 4 hours at this experience.
Will food and beverage be available on site for purchase?
You will be able to purchase food and beverage at this event. We are happy to inform you that we will cater for vegan and gluten-free options!
Is there parking available?
The recommended car park is located at the Porta Maggiore entrance (West Car Park).
Will there be additional sessions?
Unfortunately, we cannot guarantee there will be extra dates. Please refer to the experience page for updated information on availability, as those are the confirmed dates and timings.
Is there a dress code?
There's no defined dress code for this experience; a casual look will be fine.
Will there be merchandise for sale?
Yes! There will be merchandise for sale at the shop.
About tickets
Can I purchase tickets at the door?
We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets in the Fever App (available on Google Play and the Apple App Store) or on the Fever website.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone free of charge. You simply need to send the PDF you received by email to the person who will use the ticket. Please contact us if you need additional help. Make sure to include your ticket order number.
Do I need to print my ticket?
No, your contactless tickets will be validated directly in the Fever App.
I can't find my ticket. What should I do?
You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple App Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
Can I change the date of my ticket? Are refunds allowed?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your event. If you would like to make the change, please contact us and include the ticket ID associated with your purchase. You can also check if this option is available by consulting your ticket in the "Tickets" section of the Fever App where, if enabled, the "Change date and/or time" button will appear. Follow the steps indicated in the link to change the date and/or time of the ticket. Refunds are not allowed under any circumstances. For more information, you can consult our T&Cs.
Do you offer press passes?
If you would like a press pass, please reach press@feverup.com to get in touch.
About access to the event
Do I need to arrive at the start of my scheduled session?
To enjoy the full experience, we recommend arriving at the time stated on your ticket, as late arrival may result in missing part of it.
Can I bring animals? Are service dogs allowed?
This is a pet-friendly event—feel free to bring them!
Is the venue accessible?
Yes, the event is being held in an accessible venue.
What are the prohibited items at the experience?
Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant/support worker. For this experience, simply show proof of needing a carer ticket at the entrance and the carer will be allowed in for free.
Do you offer carer tickets?
We are happy to confirm that people with visual or hearing impairments will be able to enjoy this experience.
Will there be strobe lights?
This event won't include strobe lights.
Are there chairs available? Can I be seated during the experience/exhibition?
This venue has restrooms—please ask our staff on site for indications.
Can I take photos or record the experience?
Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.
Is there a Lost & Found?
Lost & Found section will be located at the Merchandise Tent. We would recommend you to ask the staff at the venue if they have found your belongings.
Is there an age requirement?
All ages are welcome to this experience and the space is accessible for prams/strollers.
Is there an age requirement?
All ages are welcome to this experience!
Is there an age requirement?
All ages are welcome to this experience!
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